1. Services and fees
Spare is provided by Technologie Spare inc. For service or order questions, contact support@spare.cool.
The Spare desktop app is free to download and use. API services and advertising campaigns are charged according to the prices and terms on their respective pages and in your order.
2. Pricing and order confirmation
Before paying, review the merchant’s identity and contact details, service description, price, taxes, currency and other fees. The information provided before purchase also covers the delivery timeframe, service duration, billing cycle, renewal terms, usage restrictions, cancellation and refunds.
You can review and correct your order, accept it or abandon it before paying.
3. Order records
After a paid transaction, we provide a complete written copy of your order or contract that you can save and print, within the period required by law. It includes the information presented before purchase, your name and address, and the contract date.
4. Cancellation and refunds
To cancel a service or request a refund, email your order number and a description of your request to support@spare.cool. Request deadlines, processing times and the refund method are set out in the terms provided before payment and in your order or contract.
These terms do not limit your cancellation and refund rights under the Consumer Protection Act.
5. Contract language
The French version of the contract and pre-contract information is presented to you and remains available at all times. You may expressly choose another language after receiving the French version.
6. Support
For questions about a service, order or bill, contact support@spare.cool. Do not email card numbers, passwords or verification codes.